Privacy Policy

Account and Order Information

No email address is required to create an account; a username and password are sufficient. Providing an email address is not a condition for using VPN82. The account system stores usernames, password verification data, and subscription status for login verification, access management, and account maintenance. Do not include personal information unrelated to the service in your username.

Order information includes the selected plan, amount, payment status, transaction identifier, and refund records. It is used to provide the subscription, reconcile payments, and resolve order disputes. Support tickets retain descriptions and necessary attachments submitted by users. When reporting an issue, conceal passwords, sensitive fields in payment credentials, and subscription links.

No-Logs Policy and Traffic Measurement

VPN82 does not record which websites users visit through the subscription service. It does not store browsing history, accessed content, DNS query history, or records of individual destination connections, nor does it build a historical link between accounts and specific browsing destinations.

Temporary operational data used to maintain an active connection is processed only while the connection is being handled and is not retained as historical connection logs after it ends. Plan measurement retains each account's cumulative traffic and subscription status to calculate the remaining traffic balance and enforce plan rules; measurement data is not expanded into browsing details.

Login security, order, and fault records for the marketing website and user panel are separate from the browsing logs described above. Necessary information about unusual events is used only to troubleshoot errors, prevent account abuse, and maintain the system; it is not used to reconstruct content users accessed through a route.

Usage Statistics and Browser Storage

Website usage statistics help us understand page visits, referral types, browser categories, and entry-point clicks to improve content and user flows. Statistics are limited to this website's pages and interactions. They do not include content on external websites accessed through the subscription service and should not collect passwords, identity credentials, or complete subscription links.

Cookies and local storage are used to maintain necessary sessions and save language preferences and login status. The user panel stores an identity token locally to verify subsequent requests. This token is an account credential; do not share it with others.

You can use your browser settings to restrict cookies or clear site data. After doing so, you may need to log in again or select your preferences. Clearing browser data affects only the current device and does not delete account or order information from the server.

Third-Party Payments and Necessary Disclosures

VPN82 supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party payment service or payment network. VPN82 receives the results and transaction identifiers needed to verify orders and does not ask users to provide payment account passwords to this website.

Payment providers may process transaction information under their own rules. Records of USDT transactions on the relevant network are not controlled by this website's deletion operations. VPN82 does not sell personal information. For necessary technical processing, refund reconciliation, or legal obligations, information is processed or disclosed only to the extent required for the relevant purpose.

Retention Periods and Deletion Requests

Account information is retained while the account is in use. Order, refund, and support ticket information is retained for as long as needed to provide the service, handle disputes, and meet applicable legal requirements. Usage statistics and unusual-event information are kept only until their purpose has been fulfilled, with no indefinite retention unrelated to business needs.

You can use a support ticket in the user panel to request access to, correction of, or deletion of account information. We must verify account ownership before processing a request; do not send your password through a ticket. Deletion may affect login and use of any remaining subscription, and we will explain the relevant effects when processing your request.

Information still needed for an open order, dispute resolution, or legal obligation will be retained temporarily for the stated reason and its use will be restricted. Information in backups is removed through normal rotation. For data held independently by third parties, contact the relevant provider to make a request.

Policy Updates and Questions

Changes to this policy will be posted on this page, and the last-updated month at the beginning will be revised. Significant changes to processing purposes, data scope, or user rights will be announced on the website or in the user panel. Any matter requiring separate consent will be handled in accordance with applicable requirements.

If you have questions about this policy or data processing, submit them through a user panel support ticket. See the Terms of Service for subscription rules and refund information.